An interesting story…

First of all ManualsFountain would like to give thanks to all the people organizing this wonderful event.
The JoomlaDys NL took place on April 23^rd and 24^th, 2010 in Utrecht and ManualsFountain was there, with an interesting story to tell.

Getting ready to give the presentation. Beamers and laptops...

Supporting your clients…

As a web developer you need a very keen eye to see where your customers will have difficulties managing their new websites. So you need to support them. But how? There are many ways of support and some are quite time consuming and some are very frustrating for end-users. The fun of your job is going quickly down the drain if 20 customers are calling about the same problem, and the problem is a basic Joomla action or feature.

The view of the End-User

Marc Barteling , CEO of ManualsFountain.com, presented the case of Natascha, the end-user of Joomla and the difficulty she had with finding the best way to change her websites menus. Marc outlined that there were lots of sources for help and Natascha tried each source. Some were frustrating to use, others were hard to access.
Fortunately, ManualsFountain has a solution available for the support problems that lots of web developers face: Professional Video-Tutorials. These video tutorials take the end-user  through Joomla step-by-step, making them familiar with all the basics. Natascha was happy to use them, so why not let your end-users try them?

"Joomla is not about Joomla."

Joomla and Origami?

For the people in the room listening to Marc’s presentation, there was some interaction too, to make them understand how difficult Joomla can be for someone who’s never used it, the audience was given a sheet of origami paper, and told to fold the ManualsFountain origami logo from it. No-one succeeded to fold the bird, without support and instructions. This way Marc made the audience understand the value of good end-user support.

Other JoomlaDays experiences

We also visited other presentations during the day. A lot was learned from the lead man of 2Value, Henk van Cann. We were surprised by Henk-Willem Laan with the inspiring story about the Marshal Smith Syndrome and how Joomla helped him and his son.  At the end of the day we had some good laughs about Brian Teenman’s story about how Joomla got its name.

Learn more about ManualsFountain.com

ManualsFountain’s Video-Tutorials were met with great enthusiasm on the JoomlaDays.
Want to know why? Click here to learn more about our Joomla video-tutorials in English or Dutch.

Our first Joomla Days. Good content, interesting people and well organized.

More info:

• View the full presentation we gave at the JoomlaDays NL 2010 on Slideshare.

• And coming up soon: a video from Marc’s presentation: Joomladays NL 2010, the Movie !