How does it work?
Why annual subscriptions?
We offer our manuals as a service, not as a static product. The reason for that is that we update our manuals regularly. One reason to update, is that new versions of the applications we 'manualize' are released, offering new or changed fatures. The other reason to update is that we get requests for additional or changed movies from our users.
Why only Open Source manuals?
ManualsFountain is a fan of open source software and believes these applications should be as widely used as possible. In our view, THE biggest problem to achieve this, was the lack of really good support documentation for relatively low-tech end-users. We decided that it’s about time that someone did something about that.
Does the open source community benefit?
We are explaining how to use open source applications. Once we have earned back the (substantial) production and marketing costs of a manual title, a percentage of our profit goes back to support exactly that application.
That means that if we are successfull with a specific manual, that application will benefit proportionally.
Where are you located?
We are based in Amsterdam, The Netherlands. Currently, we are collaborating with partners in Australia, the USA, India, and The Netherlands. And our market is the world.
What about VAT?
Here you can find 21 answers and answers on VAT.
What is a valid VAT number?
If you have any questions about VAT numbers contact the European Union Taxation and Customs Union.
What payment methods do you offer here?
- Creditcards: American Express, Mastercard, Visa.
- The Netherlands only: Bank: iDeal
We get paid in Euro's.
Contact us, if that is a problem.
How can I convert currencies to know how much I am actually paying?
A currency converter that we use ourselves, is x-rates.com.
ManualsFountain is not responsable for possible errors or discrepancies.
I tried to subscribe, but I end up on the homepage and was unsuccessful?
A known technical issue is that when people try to subscribe from any other URL than the main one, this problem occurs.
The correct URL is: http://www.manualsfountain.com
That is including: "www", including the "s" between manual and fountain, and incuding".com" at the end.
What are the hardware & software requirements?
All you need, are:
- a modern computer (ManualsFountain.com works on both PC and Mac)
- a good internet connection ((A)DSL, Cable, ..)
- a modern browser (we recommend Firefox (download here))
- a modern Flashplayer plugin (download here)
Can't find your answer here?
Dont hesitate to contact us with your questions.